Refund and Returns Policy - heartdigitalservices.com

Refund Returns Policy

Effective Date: [10-July-2024]

Introduction:

At Heart Digital, we are committed to delivering high-quality services that meet your expectations. However, we understand that there may be situations where you feel the need to request a refund. This Refund Policy outlines the conditions under which a refund may be granted.

1: Eligibility for Refunds

Refunds will only be considered under the following conditions:
Service Not Delivered: If a service you purchased was not delivered as per the agreed terms.
Significant Errors: If there is a major error or omission in the service provided, which significantly affects the intended outcome.
Service Not as Described: If the service you received is substantially different from what was described in the package you purchased.

2: Conditions for Refunds

To be eligible for a refund, you must provide a solid reason for your request. Please note that a change of mind does not qualify as a valid reason for a refund. Refund requests must be made within specific days of the service delivery date.

3: How to Request a Refund

If you believe you are eligible for a refund, please contact us at support@heartdigitalservices.com with the following information:
Your Name
Order Number
Reason for Refund Request
Supporting Evidence (if applicable)
We will review your request and notify you of the outcome within working business days

4: Refund Process

If your refund request is approved, the refund will be processed to your original method of payment within [insert number] business days. You will receive a confirmation email once the refund has been issued.

5: Non-Refundable Services

Certain services are non-refundable, including:
Custom Content Creation: Services such as custom blog posts, web content, or video scripts that have been completed as per your specifications.
Completed SEO Services: Any SEO services that have already been implemented or where results have been delivered.

6: Changes to This Refund Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page, and we encourage you to review it periodically.